Ativos S.A. is a credit recovery company with the purpose of restoring financial citizenship. The company purchases portfolios from various financial institutions and seeks to renegotiate these debts, offering new solutions to its clients.
Faced with high demand, Ativos S.A. needed to automate the processes for handling service requests, as there were thousands of complaints and requests coming from the same channel.
Automate service entry processes with:
01 - Map the problems found in the system to create an effective solution, in order to facilitate customer service via service channels.
02 - Analyzing the most critical paths to realign the project and develop the best solution.
01 - Automation of the Complaint Channel in the CDI Project (Illicit Complaints Center) - handling all requests appropriately and differently, assisting in providing effective information to the executive team.
02 - Document Request to Cedents (Financial Institutions) - We enabled the management and execution of the process in a unified, centralized, and automated manner. Providing much more autonomy, order tracking, status, and receipts, creating a safe space for healthy exchanges.
We brought agility, confidence, and knowledge adding value to the team, innovating in the structuring and architecture of software. We offered a comprehensive solution that increased team productivity and improved the quality of the service channel.
Previously, there were over 132 non-conformities identified. Today, we have a system with all errors corrected and approved.
