SKY SIRIUS
Customer
SKY is the largest satellite pay-TV operator in the country. Since its inauguration in 1996, it has distributed 100% digital programming to its subscribers across the entire national territory. It has more than 5.3 million customers, representing just over 28% of all pay-TV subscribers in Brazil.
After conducting research to understand why their investments were yielding no conversion returns, SKY noticed that the reason lay in the technician/customer relationship, where their managers lacked management indicators to understand in real-time what was happening in the field with the technicians.
Using the existing Minha SKY app for customers, we created an interface for SKY customers to call a technician.
After 3 months, the pilot was already in production, and SKY chose to implement the tool on a global scale.
We developed the Sky Sirius platform to optimize service and improve governance and management of field professionals. The technician is activated through the app and receives a work order. The app also enables the activation of SKY equipment.
